The access to the customer and tech support that a cloud hosting company provides will tell you a lot for the services they supply as well. In the event that you are allowed to use just e-mail messages or tickets, you have most probably come across a reseller and not the actual web hosting provider. If this is the case, you'll have to wait for a couple of days to get an issue resolved since your reseller may not be checking their communication on a regular basis or they may have to contact the real hosting company for additional help. If the provider offers several ways of communication with short response time that are available anytime, they're almost certainly the top provider, not a reseller. Therefore you will reap the benefits of well-timed assistance and top quality support because they will have instant access to the servers where your account will be created. No matter what the trouble - technical or sales, it's always better to contact your website hosting company directly through your preferred method of communication.

24/7 Customer Support in Cloud Hosting

Our cloud hosting include 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our services well before you make an order or you are a current customer and you have any kind of question or some issue, you'll be able to contact us anytime, including weekends and holidays. We have a number of channels to get in touch with us - a couple of telephone lines worldwide for your convenience and live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more technical issues or any matters which need longer time to investigate and resolve. Unlike many other website hosting service providers, our trouble tickets come with a warranted max response time of just one hour, therefore regardless of what the trouble is, it will be resolved on time and you won't waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

You'll be able to try out our support services even before you obtain a semi-dedicated server account from our company since we have phone and live chat support for billing, pre-sales and basic queries. Our agents will help you choose the most suitable plan or offer you info about our servers, so as to confirm whether the system requirements for your websites are met. In case you are a current customer, you'll also be able to get in touch with us via electronic mail or via our ticketing system, that is accessible via the Hepsia website hosting Control Panel. We guarantee that when you use any of these 2 methods of correspondence, you'll get a reply within less than an hour and that’s 24/7, including weekends and public holidays. In case you've employed the hosting services of other companies, even big ones, you will be able to compare the response time as it often takes an entire day for them to handle a support ticket.

24/7 Customer Support in VPS Servers

If you rent a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for any kind of server-related issue or fordifferent problems or questions regarding the pre-installed software the server comes with. If you have not purchased your VPS server package yet, you are able to learn more information about our solutions by giving us a telephone call or via the live chat service. For more tech issues, you're able to send an e-mail message or open a trouble ticket via your billing Control Panel and you will receive assistance within a maximum of one hour irrespective of the time of the day, even on weekends and holidays. The actual reply time usually doesn't exceed thirty minutes. If you'd like to have assistance with third-party software, you are able to reap the benefits of the Managed Services upgrade that you can include to each VPS package and our admins will assist you with any set up or troubleshooting problem you may have experienced.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we offer include 24/7 support via different methods of communication and with a one-hour max answer time guarantee. In case you want to learn more about the plans or you have any kind of billing or general questions, you'll be able to phone one of the local numbers that we have worldwide or you may use our live chat service and talk with a live representative. For entirely technical problems which require the help of a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an email message, since all of these channels are more appropriate to track a given issue. The response time for them rarely surpasses half an hour, so you can forget all about having to wait for an entire day so as to receive support. Our support service is available for any server-related issues, as well as the pre-installed software. When you'd like to receive assistance for third-party applications, you can consider acquiring the Managed Services upgrade that we offer with all of the plans.