Being able to get in touch with your shared hosting supplier any time you have any kind of questions or encounter any issues is quite important and how quickly they will answer back and take action is often crucial, especially if your web site is business-oriented, as more downtime often means losing potential customers. The support options are also an easy way to recognize genuine suppliers from resellers. The second usually reply only to e-mails or support tickets and you will have to wait for a whole day or longer so as to get a response. If the issue calls for a couple of replies, you could end up losing days to get a problem resolved. When you use a legitimate and reputable web hosting supplier, you'll be able to get in touch with the support team anytime and get an instant response no matter what the problem or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Shared Hosting

We provide 24/7 billing, customer and tech support for all of our shared hosting. Even if you aren't our customer yet and you have some questions, we will assist you right away and provide the needed info, in order to give you a choice to make an informed decision when you acquire your new website hosting account. We're available at any time, including weekends and holidays, and we provide several options for communication to contact us - live chat, phone, e-mail messages and support tickets. For your benefit, we have multiple phone numbers globally, so that you can call the one which is closer to you. The max response time for the emails and the tickets is one hour. The standard response time is no more than 15-20 min, which means that you can forget all about waiting for days and nights to receive support for some task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

We know how essential it is to receive timely help, in particular when your site is not functioning efficiently for whatever reason. All our Linux semi-dedicated services feature 24/7 customer and tech support, thus if anything happens, you are able to use a number of ways to let us know - phone line with multiple local numbers around the world, live chat, emails and support tickets. The first two methods are for billing, pre-sales and basic matters, so if you don't have an account yet, for instance, you'll be able to get additional details for our solutions, or we will assist you with simpler tech issues. The second two options are for strictly tech troubles or everything that is more time-consuming because it is easier to track the conversation between you and our support crew. The warranted max answer time for them is merely 1 hour, the actual one - 15-20 min, so you won't have to wait for an entire day in order to get support as you may need to do with other service providers.

24/7 Customer Support in VPS

When you use our Linux VPS services, you will never have to wait for more than one hour in order to receive support for any situation that you could have with the server or the software that comes pre-installed with it. We guarantee this short answer time for all of the tickets that you open through your billing Control Panel or e-mail messages that you send to our tech support crew. We have local telephone numbers in a number of countries around the globe as well as a live chat service where we'll assist you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 through the numerous ways of communication, so regardless what your question or problem is, there's always someone to help you without delay. If you need assistance with third-party software, that you cannot deploy or which gives you problems, you're able to take advantage of the Managed Services upgrade package that we offer for all VPS plans.

24/7 Customer Support in Dedicated Hosting

With a one-hour maximum answer time guarantee, you will take advantage of prompt support when you acquire a dedicated server through our company. Our customer and technical support teams are accessible 24/7/365, therefore when you open a ticket from your billing account or you send an email related to any problem with the server or the pre-installed software on it at any time of the day, you will have an answer within the hour, even during holidays. Our ticketing system is the more suitable option when the matter involved needs a longer period of time to be solved or when it has to be sent to our administrators, as it's much easier to track the communication sent on both sides. For general, billing and sales issues/inquiries, you will be able to call us or talk to a live representative via our chat service. In case you add the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 as well.