A ticketing system is the most common channel of correspondence that hosting providers offer to their clients. It is usually part of the billing account and is the very best way to solve a problem that requires a certain amount of time to examine or that needs to be forwarded to a sysadmin. Thus, all replies contributed by either party will be kept in the same place in the event that somebody else needs to work on the problem in question and the information in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which goes to say that you’ll have to log in and out of at least two accounts to perform a particular operation or to contact the hosting company’s client support staff. In case you would like to manage a couple of domain names and each one is hosted in its own account, you’ll need to use even more accounts simultaneously. It could also take a substantial length of time for the hosting provider to process your tickets.

Integrated Ticketing System in Cloud Hosting

In contrast with what you may find with lots of other hosting companies, the ticketing system that we’re using with our cloud hosting is included in the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not have to memorize several log-on names and passwords, as you will be able to manage both your tickets and the web hosting account itself from one single place. So, in case you’ve got a query or stumble upon an issue, you can get in touch with our help desk support staff members momentarily. Our system features an intelligent search option. This suggests that even if you have submitted a large number of tickets through the years, you’ll be able to track down the one that you want effortlessly. Furthermore, you can read knowledge base guides to tackling commonly faced predicaments.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was created with the idea that you should be able to manage everything associated with your semi-dedicated server account from one single place and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you have an enquiry or confront a difficulty, you can contact our technical support team immediately without the need to sign in to a totally different admin dashboard. You can browse your web files or check different settings within your account while posting a new ticket or reading the reply to an old one. If you’ve got an abundance of tickets and you want to find a particular one, you can make use of the clever search box, which is available in the Help section. We guarantee that you will obtain an answer in no more than an hour irrespective of the essence of your question or issue.