A ticketing system is the most common means of communication that web hosting providers offer to their customers. It’s usually part of the billing account and is the easiest way to deal with a problem that requires a certain period of time to investigate or that needs to be escalated to a server administrator. Thus, all comments supplied by either party will be stored in the same place in the event that somebody else wants to work on the given issue and the information already exchanged in the ticket will be accessible to all parties. The drawback of using a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which suggests that you will have to sign in and out of at least two accounts in order to execute a particular task or to get in touch with the company’s technical support staff. In case you want to administer a number of domains and each one is hosted in its own account, you’ll need to use an even larger number of accounts at the same time. Additionally, it may take a significant span of time for the hosting provider to respond to your ticket request.

Integrated Ticketing System in Shared Hosting

The ticketing system that we use for our shared hosting isn’t separate from the hosting account. It’s part of our all-embracing Hepsia hosting Control Panel and you’ll be able to access it whenever you need with just a few clicks, without having to sign out of your web hosting account. The ticketing system includes a quick-search field, which will help you find practically any trouble ticket that you have opened in the past, if needed. Plus, you can see knowledge base articles that belong to different problem categories, which you can select, so you can find out how to resolve a given problem before you actually submit a ticket. The ticket response time is no more than sixty minutes, so you can receive timely assistance at any particular time and in case our customer care staff suggests that you should do something inside your account, you can do it immediately without needing to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we’re using is built into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated services, which goes to say that you won’t require a different platform to contact our client service staff – you can do it on the spot as soon as you confront a challenge. Submitting a new ticket requires a couple of mouse clicks and finding an older one is just as easy. Using our clever search box, you can quickly find any ticket that you’ve already opened. You can post a ticket whenever you like since our client service staff representatives are working 24-7-365 and respond in less than 1 hour, even though it rarely takes that much to obtain assistance. With the Hepsia Control Panel, you’ll have everything in a single place and you can forget about having to use 2 or more platforms to solve a simple issue.