A live chat is one of the many methods of communication provided by some hosting providers as part of their support services. Determined by the supplier, the chat can be used for pre-sales, billing and/or tech support. This method of communication is faster in comparison to a support ticket and it makes it less likely to misunderstand or misspell something compared to a phone call with an agent. In addition, when the trouble that you experience requires some time to be examined and resolved, you can do something different in the meantime instead of just waiting, like you'd have to do when you call. Also, you can take advantage of a live chat support service free of charge as long as you have Internet accessibility even if your website hosting supplier is situated in another country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Hosting

As part of the support services that we supply for all of our cloud hosting, you will find live chat support which is online 24x7, even on holidays. You're able to get in touch with us regardless of whether you already have an account or not, because we will help you with almost anything, ranging from giving you general information about our solutions in case you are not a client yet and you are interested in purchasing one of our plans, to assisting you with setting up an email account in an e-mail client. Part of the issues are more technical and time-consuming, so you'll need to use the ticketing system that is integrated in our Hepsia website hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for a number of things.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we provide with all of our semi-dedicated servers, you can find the answers for any questions you have or have numerous troubles resolved without delay. Our chat service is online every single day, so that you are able to speak to an agent even on holidays and weekends. If you're not sure which plan would be better for your web sites or if our leading-edge cloud hosting platform covers some system requirements, you can come on the live chat prior to purchasing anything. In case you are an existing customer, you will be able to find more info about billing issues, account settings as well as various common technical issues you may experience, let's say if you can't install an email account in a client on your PC. Our live chat will save you a considerable amount of time no matter where you are or when you contact us.