If you ever have any enquiries relating to your hosting plan or if you face a problem with your websites, you’ll have to get in touch with the hosting provider’s client support team. It may not make any difference how fast they’ll reply if you’ve got an enquiry of a generic nature, but an issue like a botched software app update, for instance, may result in your site becoming broken or unreachable online. And the longer you have to wait for the support team to lend you a hand, the longer the site will be inoperational. In case you offer services or goods online, any outage will affect your website in a harmful way and you may lose current or potential visitors. A lot of web hosting providers, mainly resellers, reply to e-mails and support tickets within twenty four hours, but in the online space this is much too long, since clients will scarcely ever return to a site that isn’t working properly over a prolonged stretch of time.

One-Hour Response Guarantee in Shared Hosting

In case you’re using one of our shared hosting and you’ve got an enquiry or bump into some problem, you can get in touch with us 24/7 by submitting a helpdesk ticket or by writing an e-mail and we’ll make sure that you get an answer in no more than one hour. If the issue can be sorted out, we’ll do it before we reply, whilst in case there is something that you have to do on your end, we will provide you with all the necessary details – what workable solutions to try, what settings to check, and so on. Typically, you will obtain a reply within no more than thirty minutes, which suggests that waiting for hours and hours or even for more than a day to get support is something inconceivable. Our 1-hour response time guarantee applies to any query that you may have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you submit a tech support ticket from your hosting Control Panel or write an email connected to your semi-dedicated server, you will have an answer within maximum sixty minutes. You can contact us at all times in regards to technical, billing or general issues and considering the fact that we’re available 24/7, you will invariably get support right on time. Depending on the specific issue or question, we’ll provide you with more details, resolve the complication if it’s been caused by something that is within our reach or inform you how to proceed if you have to adjust a particular setting for a web-based application that we can’t access. You can forget about waiting for an entire day for every response. The fact is, in the majority of cases we respond to emails and tickets within no more than 20-25 minutes.