If you have ever had a cloud hosting account in the past or you've dealt with any other type of online service, you are probably aware from personal experience that for certain things it is better to speak with a live person on the telephone rather than exchange tickets or e-mail messages. If you'd like to know more about a specific service before you purchase it or in case something small-scale has to be done, for instance, it'll be much easier and faster to get it done live. If you are able to get hold of representatives by phone, it's very likely that you are using the services of an actual hosting provider, not just a reseller. The level of support that you'll get over the phone varies between different providers - from common matters to expert technical support. Generally most of the suppliers will offer you pre-sales assistance and first level phone support, while more complicated tech issues are handled via email and tickets.

Phone Support in Cloud Hosting

We believe that being able to communicate with a live representative is rather important, that's why we have three support lines globally (UK, USA and Australia) and you're able to get in touch with us on the phone for 14 hours a day. If you consider purchasing one of our cloud hosting, for example, you have the option to call us and find out more about our services prior to ordering so as to make sure that we do meet all of the system requirements for your websites. Following your order, you will be able to get in touch with us about any kind of sales and / or billing issues you may experience, or receive any general or basic technical information you need. We have aimed to find the perfect balance between telephone and ticket support, so for strictly technical matters you'll have to use the ticketing system, that will help you keep track of the communication as well as any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server packages that we supply feature real-time phone support for fourteen hours daily. If you wonder which plan will be appropriate for your sites, you'd like to find out more about a package's specs or you'd like to have any other type of info on our services, you'll be able to call any of the local numbers that we have in the United States, the United Kingdom and Australia and our support agents will assist you. If you currently have an account, you are able to contact us about general and sales issues, although we are often able to help with a large number of tech issues as well. For strictly technical troubles you'll need to employ our built-in ticketing system where the correspondence between you and our tech support team will be in 1 place, which is the best option in case the issue needs more time to be resolved or it has to be escalated to our system administrators.