Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • All your assistance requests will be attended to within maximum one hour after the support ticket or email has been received. If your issue calls for further assistance from a server admin, we will forward the trouble ticket or the email to the person on duty, without delay then leave a note to inform you that more time will be needed for arriving at the best solution. If you order our Administration Services package, any of the server administration services included there will be carried out whenever you choose.

  • Top quality support service

  • An Excellent Technical Support Service

  • If you require assistance while using our Web Site Control Panel or with any of the applications that we have installed on the dedicated server for you, do reach the customer support team at any time through the ticketing system. What’s more, if you require assistance administering your dedicated hosting server, you can make use of the Administration Services package, which includes Operating System updates on a weekly basis, troubleshooting and installation services, server monitoring and rebooting procedures, backup disk storage space, etcetera.

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Web Site Control Panel was preinstalled for each Linux dedicated hosting server. Among its features is a rather convenient integrated knowledgebase that will walk you step by step on everything that you can do. The majority of how–to articles in addition video versions that show all the operations that you can perform in a highly illustrative manner. You can find the educational articles and the video tutorials in the top right corner of each Web Site Control Panel section.