Technical Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Time Guarantee

  • All your assistance requests will be responded to in maximum 1 hour after the ticket or e–mail is submitted. If your case requires further assistance from a sysadmin, we will forward the ticket or the email to the person in charge, right away and we will leave a comment to inform you that more time will be required for reaching the best solution. If you make use of our Managed Services package, any of the server management services included there will be carried out whenever you like.

  • Top quality support service

  • A Topflight Technical Support Service

  • We will be available to you round–the–clock to answer any questions that you may have connected with our Site Control Panel and any of the apps that we have installed for your convenience on the server. In case you also need assistance handling server management procedures, you can take a glance at our Managed Services package, which includes backup storage space, weekly OS updates, server monitoring and restarting procedures, plus software installation and problem troubleshooting procedures.

  • Intuitive help center

  • An Intuitive Help Area

  • We have provided the Site Control Panel with an extensive knowledgebase, which features elaborate explanations of its features and functions. Additionally, we have created exhaustive video tutorials that will further reveal to you how to perform a certain task or troubleshoot a regularly encountered issue. All the how–to articles and the video tutorials are readily accessible from every section of the Site Control Panel through the Videos and Help buttons situated in the upper right corner.