Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • In the Site Control Panel you will find an in–depth Help section featuring multiple educational articles and commonly asked questions. They are compiled by our support team of accomplished technicians. Just type in your question and our clever software will return the most suitable answer.

  • Top quality support service

  • How–To Video Clips

  • For users who prefer to learn how to address a regularly encountered issue by watching an educational video, we’ve added a compilation of video tutorials to our Site Control Panel. All the instructional videos are brief and simple to understand. They offer visual presentations of different site administration operations.

  • Intuitive help center

  • A One–Hour Support Ticket Response Guarantee

  • We back up all our semi–dedicated servers with a 24–7 support service and a sixty–minute response guarantee. Our skilled support engineers will be available to you 24 hours a day to answer your enquiries and to take care of any problem that you could chance upon. Just submit a tech support ticket from the Help Center section and we’ll respond to you without any delay at all.