Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user help crew is educated to fairly quickly deal with all shared hosting users’ queries and advise inquiries. Via our ticket system, it will be easy to fill in your inquiry and a support crew fellow member will likely get back to you in only max one hour. Actually, practice has revealed that the general resolution time is Twenty minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our technical support service is provided by a group of qualified employees that are able to react to your question as soon as possible. It is easy to communicate with the tech support team staff by starting a technical support ticket from your Web Site Control Panel or by sending us an e–mail message. On business days, you may as well contact us on the telephone or take advantage of the online chatting option.

  • Intuitive help center

  • An Intuitive Help Section

  • Our company has integrated a detailed know–how base into the Control Panel which enables you to get helpful step–by–step information any time. Each area of the Control Panel features its own contextual guide area showcasing a selection of how–to articles. We have also prepared videos to present you with a greater visual representation of the correct way to execute any given job.